Refund Policy
1️⃣ Basic Store Information
- Scotia PRO Supply
- Address : NS B3G 1B2, Canada
- Email : info@scotiaprosupply.com
- Phone Number : +91 9028774091
2️⃣ Return Window
- How long customers have to request a return:
- 7 days , 14 days , 30 days , 60 days , Other?
- Example: “Returns accepted within 30 days of delivery.”
3️⃣ Eligible Return Conditions
What condition the product must be in:
- Unused / unworn
- Original packaging required
- Tags attached
- Proof of purchase required
4️⃣ Non-Returnable Items
Items that cannot be returned. Examples:
- Sale items
- Gift cards
- Personal care items
- Custom / personalized products
- Digital products
- Perishable goods
5️⃣ Refund Method
How customers receive their refund:
- Original payment method
- Store credit
- Replacement only
- Partial refunds allowed?
6️⃣ Refund Processing Time
How long it takes after approval:
- 3–5 business days
- 7–10 business days
- Up to 14 days
7️⃣ Exchange Policy
Do you allow exchanges?
Options:
- Only for defective items
- Size exchanges allowed
- Exchange within X days
- No exchanges
8️⃣ Return Shipping Responsibility
Who pays for return shipping?
- Customer pays
- Store pays
- Free returns
- Depends on reason (defective vs change of mind)
9️⃣ Damaged / Wrong Item Policy
How you handle:
- damaged items
- defective products
- wrong item delivered
- Example: “Contact us within 48 hours with photos.”
🔟 Order Cancellation Policy
Do you allow cancellation?
- Before shipping only
- Within X hours of order
- Not allowed after payment
1️⃣1️⃣ Return Address
Where customers should send returns.